Scope
Applies to STAGBAR purchases
Includes product browsing, checkout, payment, shipping, after-sales service, and related customer support.
Ships across EuropeDHL delivery from our EU warehouse. Shipping is calculated at checkout by destination and weight.Shop now
Terms of Service
These terms help explain the basic rules for purchasing, shipping, and after-sales service on STAGBAR.
Shipping
Shipping time follows order status
Inventory, delivery region, and holiday schedules may affect dispatch and arrival times.
After-Sales
Handled by order and issue type
Returns, missing items, or quality issues are handled based on order records and support communication.
Terms
Key Notes
Who we are
This website and online store are operated by ASHFREAD CHASE LTD, registered at 87 Meridian Place, London, England, England, E14 9FF. For any question about these terms, contact us at support@stagbaronline.com.
Age restriction (18+)
Our products contain nicotine and are intended strictly for adults aged 18 or over. By placing an order you confirm that you are at least 18 years old. We may request proof of age and cancel any order where this requirement is not met.
Product information
Specifications, puff counts, images and prices shown are for guidance and may change with supply conditions. The checkout page is the final reference for the price and content of your order.
Prices and payment
All prices are displayed and charged in EUR (EUR). Shipping costs are calculated at checkout and shipping is free above the threshold shown there. Payment is processed by our payment provider; we never store full card details.
Order confirmation
An order is accepted only once payment is authorised and stock is available. If an item is unavailable we will contact you and refund the affected amount.
Shipping and delivery
Delivery times are estimates and depend on destination, stock and the carrier. Import duties or taxes, if any, are the recipient's responsibility. We cannot deliver to countries where these products are prohibited.
Right of withdrawal, returns and refunds
If you are a consumer in the EU you have a statutory right to withdraw within 14 days of receiving your order. In addition, we accept returns of unopened devices within 30 days of delivery. Please contact us first with your order number; refunds are issued to the original payment method once we receive the parcel. For hygiene and safety reasons, opened nicotine products cannot be returned.
Damaged or missing items
Send photos and your order number to support@stagbaronline.com and we will arrange a replacement or a refund.
Liability
We are liable for foreseeable loss caused by us. We are not liable for loss resulting from misuse, incorrect storage, or use contrary to the product label, or from local legal restrictions on these products.
Intellectual property
All content on this site (trademarks, text, images) belongs to us or our licensors and may not be copied or reused without permission.
Governing law and disputes
These terms are governed by the laws of England and Wales. Consumers may also use the online dispute resolution platform provided by their local authorities.
Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your order applies.